Payments are final
When you pay for a package on aqlolabs.com, we reserve time in our schedule and begin preparing your project. For that reason, all package payments are non-refundable, including if you change your mind, cancel the project, or stop responding after paying.
Not sure a package fits? Send us a project inquiry before paying and we will confirm the scope with you first.
When we refund in full
If AQLO LABS is unable to provide the service you paid for (for example, we cannot start your project, or we cannot deliver what the package describes), we will refund the full amount you paid.
Jobsite Radar subscription
Jobsite Radar is billed monthly in advance. You can cancel at any time from the link in any list email or by emailing info@aqlolabs.com: you will not be charged for the next month, and your list keeps arriving until the end of the month you have already paid for. Monthly charges that have already been made are not refunded, except that if we cannot deliver the list for a month you have paid for, we will refund that month in full.
Billing errors
Duplicate or incorrect charges are billing errors, not refunds under this policy. We will correct them in full as soon as you let us know.
How to reach us about a payment
Email info@aqlolabs.com with the email address you paid with and your Stripe receipt. Approved refunds and corrections go back to the original payment method, usually within 5 to 10 business days depending on your bank. Please contact us before opening a dispute with your card issuer so we can resolve the issue directly.
Your legal rights
Nothing in this policy limits any right you have under applicable law that cannot be waived by agreement.
This policy is part of our Terms of Service.